Terrible Customer Service!

Terrible Customer service.

I have had an account with home connect since 2019, the first year I was extremely satisfied with their service and experienced no problems. When I moved to a new place last year, I placed an order with them to have fibre installed at the new house, they argued with me for weeks saying that the complex does not have fibre, I went and took pictures of the fibre box to show them that they do in fact have fibre. Only then someone came out to install the fibre, but I had to wait another month for them to activate it.

I moved to a new place two weeks ago and ordered fibre installation again, it took a week for someone to come out to do the installation, they said it will take between 24 and 72 hours for activation. I waited 3 days and contacted them to ask where in the process we are, they said: "Operations will phone me back". I waited another day, without any feedback, so I contacted them again. For each consecutive day for I contacted them and each time they said "Operations will phone me back". This never happened!!

After contacting support for the 12th time, they informed me that there were problems with the installation and that I have to wait for someone to phone me back now to arrange another installation date. It's been 4 days and still have not heard anything back.

Don't waste your time with home connect, rather use someone with better customer service.