Terrible Customer Service

Absolutlely TERRIBLE service.

I tried calling multiple times, when I chose the option to hold for a consultant, the call just ended. The second time I called, I chose the accounts deparment - the phone just rang and nobody picked up the phone. Then I tried to do a speed upgrade on the app and got the message 'Something went wrong' every time I try to submit. Then when I call back again all of a sudden I get an automated message that I'm calling outside business hours - this is at 8:40 AM on a weekday clearly inside business hours according to the automated message.

I see similar frustrations from other reviews and these guys just ignore it.