SM
Stephen M

1 reviews | Active since Aug 2022

10 Jul 2024, 16:02

******* termination charges

Used this service for several years but this year when I gave them one month's notice they forced me to pay for the best part of another month because a month's notice to them means from the 1st to the last day of a particualr month, not as in this case the 3rd of one month to the 3rd of the next. Thus I had to pay for a month that I did not use except for 3 days. On top of that I had to pay the early disconnect fee of over one thousand rand (tax included). Finally when they took the payment by debit order for the final month (which I did not use) they took it late and charged me a late fee on top. I logged several calls on the site about the overcharge but they never rep****. Couldn't dispute the debit order via the bank because I'm now abroad and my registered mobile is not available for security messages. Wasted money on a landline call but again bankl wouldn't help without being able to text me. Have now given up. Let HomeConnect keep the extra money they will get no more business from me.

0
Replies (2)
Home-Connect
Home-Connect's reply10 Jul 2024, 16:11
Official
Dear Stephen , I am truly sorry to hear about the frustrating experience you had with our service. Your feedback is valuable to us, and I sincerely apologize for any inconvenience caused during your recent interactions with Home-Connect. I understand your concerns regarding the billing discrepancies, the interpretation of the notice period, as well as the challenges you faced with the payment process and reaching out to us for assistance. Please know that this is not the level of service we aim to provide to our valued customers. I would like to assure you that an agent will contact you shortly to assist.

Best regards,

SM
Stephen M's update13 Jan 2026, 22:44
Reviewer Update
No agent ever contacted me.