Technical team don't know anything

I placed an order for change of address 2 weeks before moving out and it's been a week since I moved in and nothing is happening, no ETA provided. As per the technical team, they don't have answers to that and referring me to the operations tram that I cannot email or call so basically I have to wait till they decide to call me or make it happen. The service is not good at all, home connect does not respect people time