Technical support sucks - as useful as a hole in the head

I just had a very unpleasant experience with Home Connect technical support. The agent I spoke to was a lady and was incredibly rude for a person working in a call centre to assist their customers. Needless to say, I will be changing my ISP immediately, and if that is the culture they cultivate at this business the end is nigh. Wouldn't recommend them if you don't want long call wait times and disgruntled, ingratiating support staff to deal with. Really left a bad taste in my mouth.