Taking money for half a month of service.

Item: Home-Connect
Rating: 1
Author: Jaco T

I cancelled my service and my line was supposed to be released on the 1st of April. I paid a full month for the month of March and now on the 13th of the month my line has already been released. So I paid a full month for a half month of service. This is unacceptable.

Helpful (0)

Replies (2)

Home-Connect's replyOfficial

13 Mar 2024, 11:11

Dear Jaco, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.

Home-Connect's reply13 Mar 2024, 11:11

Official

Dear Jaco, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.

Jaco T's updateReviewer Update

14 Mar 2024, 09:38

So it's been almost 24h after the phone call and my question hasn't been answer yet? Do you just not care about customers?

Jaco T's update14 Mar 2024, 09:38

Reviewer Update

So it's been almost 24h after the phone call and my question hasn't been answer yet? Do you just not care about customers?