Switch to Home-Connect if you love being **** to

I app**** in Novembwr 2021 to move ISP from Vox to Home-Connect. Application was approved, but received ko feedback until I phone's in middle December. Was give promises a new router will be courieed and the line active 1 Jan. Towards end of December I phoned I'm again to query on the router and was told again it will be couriered shortly and I don't need to worry. On the 30th I phoned i again and was told a completely different story and now was told I need to wait for Vox to cancel the line and frogfoot to change it over to Home-Connect, which would take around 2 working days. I have now been on the line continuously with Vox, who released the line on the 1st, frogfoot who say it take around 72 hours to change and reactivate with a new ISP and Home-Connect who now cannot say when the new account will be activated and who still have not sent through a new modem. My wife and i both work from home extensively on the internet and now am forced to cancel meeting and appointments, but very little concern shown by you. Your Facebook page advertises a switch as a simple fast procedure which is completely false advertising. Don't switch to Home-Connect, you will be **** to and given false promises, deal with consultants who don't know of what they are doing. It has been a complete nightmare.