SQ
Siya Q
1 reviews | Active since Dec 2019
04 Jul 2023, 08:09
Suspicious billing. Bad customer service. Lack of integrity
Since the inception of my contract, I have been paying on the 15th. Now my account is suspended because you say I’m owing. I paid on the 15th June as per the norm but you still say that I owe. I want you to answer one question, Why am I required to have made 2 payments for the month of June???? My next payment date is only on the 15th July. I will destroy this little company of yours that already has a bad reputation of bad customer service. You are taking me for a fool. Yesterday I was logging call the whole day and no one cared to assist and today you come with this bull****.
Helpful (0)
Replies (4)0
Replies (4)Home-Connect's replyOfficial
04 Jul 2023, 08:52Thank you for your feedback, Siya. An agent will be in contact shortly to assist further.
Home-Connect's reply04 Jul 2023, 08:52
Official
Thank you for your feedback, Siya. An agent will be in contact shortly to assist further.
SQ
Siya Q's updateReviewer Update
04 Jul 2023, 09:13Your agents are ****s. Friday and Saturday they called me and said everything is okay because they were failing to answer my question of why was I required to make 2 payments in June instead of one?? If you can answer this for me.
SQ
Siya Q's update04 Jul 2023, 09:13
Reviewer Update
Your agents are ****s. Friday and Saturday they called me and said everything is okay because they were failing to answer my question of why was I required to make 2 payments in June instead of one?? If you can answer this for me.
SQ
Siya Q's updateReviewer Update
04 Jul 2023, 09:14Your company lacks integrity and honesty. You lie just to run away from accountability. I need you to answer this question as to what changed on my contract??? I’ve always made 1 payment on the 15th so what is the issue now???? Stop taking me for a fool.
SQ
Siya Q's update04 Jul 2023, 09:14
Reviewer Update
Your company lacks integrity and honesty. You lie just to run away from accountability. I need you to answer this question as to what changed on my contract??? I’ve always made 1 payment on the 15th so what is the issue now???? Stop taking me for a fool.
Home-Connect's replyOfficial
04 Jul 2023, 09:43Good day Siya. We believe you were contacted by an escalation agent and assisted accordingly. Apologies for the inconvenience caused.
Home-Connect's reply04 Jul 2023, 09:43
Official
Good day Siya. We believe you were contacted by an escalation agent and assisted accordingly. Apologies for the inconvenience caused.
