suspension of account and billing queries

A consultant by the name of Princess assisted me today, my account was suspended. Two-month home-connect deducted 2 payments in advance without notifying me, then told me that they would refund me, but it never happened. then I dealt with Mabli and she assisted me last month and resolved the matter, I then eft as I usually do on the 15th only for this consultant Princess to notify that I am in arrears, I have kept all statements and it clearly shows there no arrears on my account. I have tried calling and whatsapping but there has not been a response consultants come online and then see the complaint and then close the call. I have requested management and accounts contact details they refuse to send the information. I have sent proof of payments but they still suspend the account and do not keep proper records of payments, homeconnect has ****** me on numerous occasions of my money and i had to pay double the amount. Whoever sees this please do not think of investing in fibre their services are poor and extremely unprofessional, I have logged tickets online nobody has responded, they are ***** and rob of their money. Their services are extremely poor. I have been without fibre for the day and I have paid even by sending proof of payment they do not respond and are very quick to disconnect the chat on whatsapp, one cant even get through to speak to an agent. The account department cant even keep track of eft payment even if one uses the reference account numbers,. Princess even said she would send me details and just dropped the chat and call while I was busy chatting to her. Services are absolutely pathetic.