Suspended account

I’m a client at home-connect/ Vuma Reach. My customer number is MA 0072 and my application number HG***. I have made my payment of R756-00 on the 08 July 2021 for 56 days via EasyPay all went well my payment was approved and reflects on their system but my service is suspended from 06 July 2021. I tried calling them but I’m send from pillar to post without any joy or solving my enquiry. Their numbers are ***. I was told that my request is being escalated and a feedback will be provided till now nothing has been done. Kindly assist. Thanking you in advance.