Support and Service delivery questionable

I am a very unhappy customer as recently my 50 mb line has dropped to speeds of 1 or 2 mbs and every time its a line refresh and works for a few days and the problem re-occurs. So today apart from dropping speeds the line was actually going down every couple of minutes and then it went dead and came back up. The issue is intermittent but after 3 months of back and forth with the same issue I would expect some sort update on the cause of the actual issue.

I am at the point of questioning why did I take on the service if support and after sales is questionable. Support responds hours or days later later on a intermittent issue. Obviously the problem is not there after a while cause its intermittent.

All I ask is a reason as to why I am having my line and speed drop intermittently be it hourly or daily the issue persists and the resolution is always a line refresh and lets monitor. Also worth a mention ..every time I call I wait for at least 7 mins before the call gets answered by a different department and then the back and forth on transfer to get hold of support.

You guys need to up you service delivery and support and give listen to what the client is saying.

highly unsatisfied client