HG
Hugh G
1 reviews | Active since May 2023
10 Jan 2025, 08:22
Super Slow Everything
I signed up as a new client over a month ago and still do not have internet. I have tried everything but I simply hear nothing back. Look elsewhere if you feel new clients should be handled with care.
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
10 Jan 2025, 08:27Dear Hugh, I am truly sorry to hear about the delay in activating your internet service with Home-Connect. I completely understand your frustration and I apologize for any inconvenience this has caused. I assure you that we value all our clients, both new and existing, and we are committed to providing excellent service to everyone. Thank you for bringing this to our attention. We will do our best to resolve this matter promptly, Kindly await a call from an agent shortly to assist.
Best regards,
Home-Connect's reply10 Jan 2025, 08:27
Official
Dear Hugh, I am truly sorry to hear about the delay in activating your internet service with Home-Connect. I completely understand your frustration and I apologize for any inconvenience this has caused. I assure you that we value all our clients, both new and existing, and we are committed to providing excellent service to everyone. Thank you for bringing this to our attention. We will do our best to resolve this matter promptly, Kindly await a call from an agent shortly to assist.
Best regards,
HG
Hugh G's updateReviewer Update
14 Jan 2025, 07:37Home-Connect did give significant attention to this query once escalated and it was resolved shortly after.
HG
Hugh G's update14 Jan 2025, 07:37
Reviewer Update
Home-Connect did give significant attention to this query once escalated and it was resolved shortly after.
Home-Connect's replyOfficial
14 Jan 2025, 07:53Thank you for the feedback, Hugh!
Best regards,
Home-Connect's reply14 Jan 2025, 07:53
Official
Thank you for the feedback, Hugh!
Best regards,