LS
Lorinda S
1 reviews | Active since Oct 2018
24 Dec 2021, 06:24
Still waiting for credit
Still waiting for account to resolve the account no email no communication. Your service is good with internet poor poor service with account. You invoice me twice in November. Is this to difficult to email or communicate the manager including finance lady. If you phone they don't talk to you they use a receptionist to talk to you. They answer the reception and she tell you. Then they think you cannot hear them. It is really time to give it over to directors to investigate their financial department. But they want to put a debit order through! *********** department
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Replies (4)0
Replies (4)
Home-Connect's replyOfficial
24 Dec 2021, 07:37Good day Lorinda.
We would like to apologise for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect
We would like to apologise for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect
Home-Connect's reply24 Dec 2021, 07:37
Official
Good day Lorinda.
We would like to apologise for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect
We would like to apologise for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect
LS
Lorinda S's updateReviewer Update
24 Dec 2021, 08:38Good day,
I have look back on my email was send for transfer and after no response I again log a call that you phone and tell me that has to be done on line. there was a calendar month notice for October.
Your consultant phone me and after the cancelation online on system.
Go back o your records and correct my account.
Want on email your response after phone calls. With the threats.
If this is not sorted I have the right to go to consumer and ombudsman for investigating going forward.
As usual you guys are not responding on emails of tickets log.
I expect a manager to call me and not a junior lady with attitude.
Kind Regards
I have look back on my email was send for transfer and after no response I again log a call that you phone and tell me that has to be done on line. there was a calendar month notice for October.
Your consultant phone me and after the cancelation online on system.
Go back o your records and correct my account.
Want on email your response after phone calls. With the threats.
If this is not sorted I have the right to go to consumer and ombudsman for investigating going forward.
As usual you guys are not responding on emails of tickets log.
I expect a manager to call me and not a junior lady with attitude.
Kind Regards
LS
Lorinda S's update24 Dec 2021, 08:38
Reviewer Update
Good day,
I have look back on my email was send for transfer and after no response I again log a call that you phone and tell me that has to be done on line. there was a calendar month notice for October.
Your consultant phone me and after the cancelation online on system.
Go back o your records and correct my account.
Want on email your response after phone calls. With the threats.
If this is not sorted I have the right to go to consumer and ombudsman for investigating going forward.
As usual you guys are not responding on emails of tickets log.
I expect a manager to call me and not a junior lady with attitude.
Kind Regards
I have look back on my email was send for transfer and after no response I again log a call that you phone and tell me that has to be done on line. there was a calendar month notice for October.
Your consultant phone me and after the cancelation online on system.
Go back o your records and correct my account.
Want on email your response after phone calls. With the threats.
If this is not sorted I have the right to go to consumer and ombudsman for investigating going forward.
As usual you guys are not responding on emails of tickets log.
I expect a manager to call me and not a junior lady with attitude.
Kind Regards
LS
Lorinda S's updateReviewer Update
24 Dec 2021, 08:41Emails with response because with account they threat only for disconnecting than resolve the issues. Apologies online is not good enough anymore take responsibility.
LS
Lorinda S's update24 Dec 2021, 08:41
Reviewer Update
Emails with response because with account they threat only for disconnecting than resolve the issues. Apologies online is not good enough anymore take responsibility.
Home-Connect's replyOfficial
15 Feb 2022, 09:57Good day Lorinda .
We trust you issue has been resolved .
Thank you .
We trust you issue has been resolved .
Thank you .
Home-Connect's reply15 Feb 2022, 09:57
Official
Good day Lorinda .
We trust you issue has been resolved .
Thank you .
We trust you issue has been resolved .
Thank you .