OK
Oneihl K
1 reviews | Active since Jun 2020
14 Mar 2022, 11:54
Still waiting
I have been waiting since Friday ... On Thursday evening an agent said she would call me on Friday morning to do the authentication on the router. It's Monday afternoon almost and I'm still waiting. I WhatsApp, the person who answers says my matter has been escalated and that Home-Connect is still within SLA. How can you still be within SLA if the time the scheduled time to call back the customer has passed? Wow if this is the kind of service one has to expect and accept? Shocking
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Replies (3)0
Replies (3)
Home-Connect's replyOfficial
14 Mar 2022, 12:04Good day Oneihl.
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please expect a call from one of our agents shortly.
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please expect a call from one of our agents shortly.
Home-Connect's reply14 Mar 2022, 12:04
Official
Good day Oneihl.
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please expect a call from one of our agents shortly.
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please expect a call from one of our agents shortly.
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Oneihl K's updateReviewer Update
14 Mar 2022, 12:23Good day after I posted my review someone called me back and promptly sorted out my issue. Thank you for restoring my faith in your service delivery I greatly appreciate it.
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Oneihl K's update14 Mar 2022, 12:23
Reviewer Update
Good day after I posted my review someone called me back and promptly sorted out my issue. Thank you for restoring my faith in your service delivery I greatly appreciate it.
Home-Connect's replyOfficial
14 Mar 2022, 15:44Thank you for the feedback Oneihl.
Home-Connect's reply14 Mar 2022, 15:44
Official
Thank you for the feedback Oneihl.