Still no active fibre line!

I've been a client for 2 years and had no issues. I moved to a new home on 25 February 2021. I requested cancellation of my fibre line and app**** for a new line. I was told it would take 48 hours to activate my new line. It's now more than a week and still no internet. I've called home-connect and Vumatel and all I get is excuses and told that my request has been escalated. I've had 4 confirmations of ticket escalations this week already. The Vumatel guys came and checked my line on 27 February 2021 at 9:30am already and confirmed they will request reconfiguration and everything will be sorted out by 1pm. What's frustrating is that home-connect just blames Vumatel. Vumatel blames Vuma Village. No one can tell me what's causing the hold up. For the past 2 days, it's been impossible to get a hold of home-connect. I'm exhausted! If I'd known this process would take so long, I would have opted not to remain with home-connect. It's impossible to work from home because of them. It means nothing to them that a client has paid for a service even though I dont have an active line. Application Number : AG***