Steer Clear of Home Connect

I am absolutely fed up with Home Connect. Since we started with them nearly six months ago, I’ve been forced to call every week just to get someone to look into our never-ending service issues. Two months ago, they finally managed a call-out and only recently reprovisioned our line—after months of unreliable internet.

Now, they’re telling me that in order to accurately measure my download and upload speeds, I must either purchase a laptop that takes a LAN cable or pay a call-out fee for them to come and test it. And if I decide to cancel this abysmal service, I’m expected to fork out a cancellation fee of R2,000. How on earth am I supposed to justify paying R2,000 for a service that I haven’t even been properly provided?

This is unacceptable and a complete waste of money. I strongly advise anyone considering Home Connect to look elsewhere. Their service is unreliable, and their fees are outrageous. Save yourself the headache—steer clear of Home Connect!