RM
Rylan M
1 reviews | Active since Jan 2018
12 Sept 2024, 12:06
Stay Away!! Worse Service Ever!!!
Worse service provider I have dealt with in my whole life!!! Pathetic customer service, call center agents are absolutely awful, I've been receiving the wrong invoices and kept calling to rectify, being told multiple times that it would be sorted and that they will call back which, they never do. Now my services are suspended due to their ***** up and no one takes accountability!!
STAY AWAY FROM THEM!!!
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Home-Connect's replyOfficial
12 Sept 2024, 12:11Dear Rowyn Ganas, I am writing to sincerely apologize for the negative experience you have had with our service. Your feedback is extremely important to us, and I am truly sorry to hear about the issues you have faced with our customer service, incorrect invoices, and the subsequent service suspension. I understand how frustrating it must be to not have your concerns addressed promptly and to experience interruptions in your service as a result. Please know that this is not the level of service we aim to provide, and I apologize for any inconvenience this has caused you. Please note an agent will be in contact shortly to assist.
Home-Connect's reply12 Sept 2024, 12:11
Official
Dear Rowyn Ganas, I am writing to sincerely apologize for the negative experience you have had with our service. Your feedback is extremely important to us, and I am truly sorry to hear about the issues you have faced with our customer service, incorrect invoices, and the subsequent service suspension. I understand how frustrating it must be to not have your concerns addressed promptly and to experience interruptions in your service as a result. Please know that this is not the level of service we aim to provide, and I apologize for any inconvenience this has caused you. Please note an agent will be in contact shortly to assist.