lW
luke W
1 reviews | Active since Jul 2024
17 Sept 2024, 07:22
STAY AWAY WITHDREW MONEY AFTER CONTRACT CANCELATION.
I have cancled my contract with home connect and i have informed them via email that i will pay my outstanding R250 at the end of the month via email. I had asked them at the begining of this month to confirm my outstanding balance and via email i was told that it is R250. This is when said thats fine ill pay at the end of the month.
THEY JUST TOOK R1000 FROM MY ACCOUNT.
NO ATTEMPT WAS MADE TO COLLECT MY ROUTER SOME RANDOM GUY PHONED ME WHILE I WAS AT WORK AND I TOLD HIM TO COME THE NEXT DAY AND HE DID NOT.
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Replies (3)0
Replies (3)
Home-Connect's replyOfficial
17 Sept 2024, 07:50Dear valued customer, thank for the feedback. Kindly note that an agent will be in contact to assist.
Home-Connect's reply17 Sept 2024, 07:50
Official
Dear valued customer, thank for the feedback. Kindly note that an agent will be in contact to assist.
lW
luke W's updateReviewer Update
18 Sept 2024, 13:32Home connect did not assist i contacted my bank.
They have reversed the reansaction however i have to pay R305 in bank charges.
The bank told me i need to dispute these charges dirrectly with home connect.
Every time i phone home connect and ask to speak to a billing manager they put the phone down.
They have reversed the reansaction however i have to pay R305 in bank charges.
The bank told me i need to dispute these charges dirrectly with home connect.
Every time i phone home connect and ask to speak to a billing manager they put the phone down.
lW
luke W's update18 Sept 2024, 13:32
Reviewer Update
Home connect did not assist i contacted my bank.
They have reversed the reansaction however i have to pay R305 in bank charges.
The bank told me i need to dispute these charges dirrectly with home connect.
Every time i phone home connect and ask to speak to a billing manager they put the phone down.
They have reversed the reansaction however i have to pay R305 in bank charges.
The bank told me i need to dispute these charges dirrectly with home connect.
Every time i phone home connect and ask to speak to a billing manager they put the phone down.
lW
luke W's updateReviewer Update
19 Sept 2024, 22:31They finally collected the router, now they dont bother giving me feedback and im unable to get through to the right department.
The issue has still not been resolved and when i ask for a manager the phone gets put down in my ear.
The issue has still not been resolved and when i ask for a manager the phone gets put down in my ear.
lW
luke W's update19 Sept 2024, 22:31
Reviewer Update
They finally collected the router, now they dont bother giving me feedback and im unable to get through to the right department.
The issue has still not been resolved and when i ask for a manager the phone gets put down in my ear.
The issue has still not been resolved and when i ask for a manager the phone gets put down in my ear.