Stay away from Home-Connect

Having such a bad experience with home-connect. It's been going on for over a month now. I logged a call for time outs in the beginning of November and was told that everything is fine and that I am imagining things. After sending them a time out report as proof (why did I have to run the report?) the network provider Vumatel was sent out, they were awesome and fixed the issue that wasn't nothing, but a big problem. Today issues started again, I contacted Vumatel directly, asked them to have a look, they came immediately checked everything out and established that the issue was with the router. Contacted Home connect, told them the whole story, was told that I should keep monitoring it??? I had a tech out that told me the router is faulty??? He cut me off, I logged a call online, and other than One missed (I was in a meeting) 3 hours after I logged the call I have not heard Anything from them all day. The phone number just keeps ringing, I held on for someone the only time someone picked up for 15min, I call every 10min and No answer or call back or feed back.