!!!STAY AWAY FROM HOME-CONNECT!!! (Bad customer and technical service!)

Terrible technical service!

I have been having intermittent connection problems around the same time (10pm) for the last six month almost on the daily. Its convenient that it is at this time as this is when their technical department or service clients sign off from work. This does not help me as this is when my work rolls in. Not only with the intermittent connection problems but also with speed issues. for months i have been complaining that i am running about 10mbps slower than i should be on my 100mbps line and all they say is "do a speed test and send it to us and then we will get back to you" to which they never get back to me nor does the problem get solved and then i have to call them again. further more I they have not bothered to send out a technician or even do a follow up call to see if everything is working fine, and in my proffession, which happens to be custoer service is a terrible show of accountability and lack of compasion towards the customers.

I would advise that you STAY AWAY FROM HOME-CONNECT if you want to have a reliable connection and not have second rate technical service. I would much rather be paying my slightly higher fee like i was to VOX and get better service.