Staff very friendly ...

Dear Justin, Thank you for reaching out to us and sharing your feedback. We appreciate your kind words about our friendly staff and apologize for any inconvenience caused by the longer installation time. The standard Service Level Agreement (SLA) for installation is between 2-4 weeks. This time frame allows the fiber network operator (FNO) to contact you, book the installation, and plan accordingly. They should reach out to you within seven working days from when we place the order with them. If you haven't been contacted within this period, please let us know so that we can follow up on your behalf. Once the installation is completed, we send a request to the FNO to activate your line. Activation usually takes place within 24-72 working hours after installation. If your installation has been completed, we kindly request your FSAN Number or Object Number. Alternatively, you can send us pictures of your installation if you are unable to retrieve the FSAN Number or Object Number. This information will help expedite the activation process. We understand that waiting for the installation and activation can be frustrating, and we apologize for any inconvenience caused. We appreciate your patience and assure you that we are doing everything possible to ensure a smooth and timely process. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you. Thank you for choosing Home-Connect.