Staff are useless and refer me to Google for assistance

I have VOIP with home-connect and need to call USA and India (cellphones) and the website only has the landline charges, of these countries as well as other countries. I called and spoke to Kuhlekani, and when asked for these rates, his response is as follows: 1. I must purchase voice minutes from the website. (So when i asked him if I purchase R50 airtime I will have 5 minutes? He responds that Home-Connect does not know what the charges will be and I must check on Google. He is unaware that the website has the tariffs posted (only landlines).

Home-Connect, why do you not send your staff on training, to make such a comment - "check google" is a JOKE!!! Once my fibre 12 months is up, guess who WILL NOT be renewing their services with Home-Connect???

I was asked to be transferred to a supervisor (Mpumi was the unlucky one) who put me on hold to confirm, but instead cut the call on me. VERY PROFESSIONAL