M
Michael
1 reviews | Active since Sept 2023
17 Sept 2024, 11:50
Speed issue without following ups
I'm struggling with unacceptable speeds when I connect via wifi but with a wired connection I'm getting the correct speed.I sent request for call backs and need to call them the whole time but I never get any calls back for followups.Think I must cancel my subscription
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Home-Connect's replyOfficial
17 Sept 2024, 11:54Dear Michael Daniel, I am sorry to hear about the issues you are experiencing with your WiFi connection speed. I understand how frustrating this must be for you. I apologize for the inconvenience caused by not receiving any call backs for follow-ups despite your requests. This is certainly not the level of service we aim to provide. Before you consider canceling your subscription kindly await a call from one of our agents to assist further.
Home-Connect's reply17 Sept 2024, 11:54
Official
Dear Michael Daniel, I am sorry to hear about the issues you are experiencing with your WiFi connection speed. I understand how frustrating this must be for you. I apologize for the inconvenience caused by not receiving any call backs for follow-ups despite your requests. This is certainly not the level of service we aim to provide. Before you consider canceling your subscription kindly await a call from one of our agents to assist further.