Somehow worse than the ANC.

I cannot rate lower than 1 star so here is that situation.

I was downgraded to a 50/50 line, without being notified of this (invoice still states 100/100 (checked options in my area and there is no option for 100/100)).

Secondly, logged a ticket at 16:57 after investigating this and watching my speeds drop to less than a 56k farm dial up (yes, I have actually experienced that and this is worse) and no response. I know the ticket is towards the end of the day but your WhatsApp support application is less useful than a cadaver.

Also, why was my static IP removed when I moved locations. You just cancelled the service without notifying me. Your lack of communication and ability to hold a decent service is costing you and while some of your staff are helpful, I seriously wonder whether your support staff are able to perform their jobs.

Call me about this in the morning.