SODDY CUSTOMER INTERFACE

I app**** to Homeconnect on 17 May 2022 to have my fibre internet service activated on 1 Aug 2022. Fibre provider visited my premises mid July whilst I was still with old ISP and repositioned ONT. Come end July 2022 my service was deactivated by previous ISP as arranged. Since 09h15 on 1 Aug 2022 until now I was on whtsapp chat with 3 agents promising to investigate and come back to me. No one called back. I eventually demanded to speak to a manager (Mark) who told me that there is a fault on the fibre side and that the ETA is 72hrs. I found it very strange that this fault should occur the same time that my service was to have been activated. Mark called me back today as promised with no new info. After another whtsapp chat this afternoon I was told that "we are on it" but with no concrete information as to what is wrong. If this is the customer service before my service is activated, I do not know what to expect afterwards.