So disappointed in your lack of service

I have been struggling for almost 72 hours with home-connect. My Fibre connection has been down. And despite numerous calls and emails they simply do not respond. What makes this even worse is I was their no one promoter telling all my friends to use them. How efficient. Now it turns out it is just the sales team there is simply no after sales. Can I have the previous stars revoked. Zero stars for zero effort