SB
Sean B
1 reviews | Active since May 2019
11 Jun 2020, 12:01
So disapointed and frustrated.
I ordered fibre through Home-Connect on 28 April. The reponse was quick and friendly and I was feeling confident. It is now 11 June and I have no fibre. I have messaged, emailed, and called numerous times, and apart from long waits I have been prmoised calls back, but they did not happen. I was told to contact Frogfoot, who sent me back to Home-Connect. Nearly 2 months and no communication from Home-Connect. What must I do to get fibre?
Helpful (0)
Replies (7)0
Replies (7)
Home-Connect's replyOfficial
11 Jun 2020, 13:18Good Day Sean, We have escalated this matter to operations and they will be in contact shortly.
Home-Connect's reply11 Jun 2020, 13:18
Official
Good Day Sean, We have escalated this matter to operations and they will be in contact shortly.
SB
Sean B's updateReviewer Update
11 Jun 2020, 16:03That would be great, but how? You don't have my details.
SB
Sean B's update11 Jun 2020, 16:03
Reviewer Update
That would be great, but how? You don't have my details.
Home-Connect's replyOfficial
11 Jun 2020, 16:30Hi Sean, we have your details have you been contacted.
Home-Connect's reply11 Jun 2020, 16:30
Official
Hi Sean, we have your details have you been contacted.
SB
Sean B's updateReviewer Update
18 Jun 2020, 13:11It's 18 June and still nothing since escalation.
SB
Sean B's update18 Jun 2020, 13:11
Reviewer Update
It's 18 June and still nothing since escalation.
SB
Sean B's updateReviewer Update
25 Jun 2020, 12:24It's 25 June and still nothing.
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Sean B's update25 Jun 2020, 12:24
Reviewer Update
It's 25 June and still nothing.
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Sean B's updateReviewer Update
25 Jun 2020, 12:242 months of waiting.
SB
Sean B's update25 Jun 2020, 12:24
Reviewer Update
2 months of waiting.
Home-Connect's replyOfficial
25 Jun 2020, 13:27Good Day we will look into this and get back to you today.
Home-Connect's reply25 Jun 2020, 13:27
Official
Good Day we will look into this and get back to you today.