PP
Pierre P
1 reviews | Active since Feb 2024
16 Feb 2024, 19:14
smells of throttling and evasive excuses.
They continuously choke my upload speed. I pay for 400/400 but when I need the upload speed I have less that 25% of what I'm owed. I will reset my device several times, but when I phone them and complain, then LO AND BEHOLD they ask me to reset once more and it is magically fixed. I am sick of having to phone them every week and beg them to fix the problem which is CLEARLY on their side but they won't tell me what they are doing, or why? I am SICK of it. I had so many months of perfect service (a loyal happy paying customer) and then DEC 2023 it all went to ****.
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Replies (3)0
Replies (3)
Home-Connect's replyOfficial
16 Feb 2024, 19:16Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply16 Feb 2024, 19:16
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
PP
Pierre P's updateReviewer Update
16 Feb 2024, 20:17Thank you for responding. Your service agent was very patient and provided guidance. We were not able to pinpoint the cause of the problem. however he has assured me that they will follow up (with escalation) to determine the cause of the problem. Strangely, the problem has been resolved after the call (at least temporarily) so I am satisfied for now.
PP
Pierre P's update16 Feb 2024, 20:17
Reviewer Update
Thank you for responding. Your service agent was very patient and provided guidance. We were not able to pinpoint the cause of the problem. however he has assured me that they will follow up (with escalation) to determine the cause of the problem. Strangely, the problem has been resolved after the call (at least temporarily) so I am satisfied for now.
Home-Connect's replyOfficial
17 Feb 2024, 08:05Thank you for your feedback, Pierre.
Home-Connect's reply17 Feb 2024, 08:05
Official
Thank you for your feedback, Pierre.