Slow speeds

Ticket *** /S***/S22120****

Category Speed issue

I am highly dissatisfied with the service as well as feedback I have been receiving since my ticket has been logged.

For the past 2 weeks we have been having intermittent connectivity with download speeds that is atrocious. The first time it took 5 days to be resolved. On Friday the 7th July we logged another ticket and since then every time I call in I have received the same feedback from various consultants saying that the issue is on Vodacom’s side and I have to wait for this to be resolved.

It is now 7 days later, and I still do not have service??? Which is a critical factor for me as I do work from home. I have had to buy data every day because I can’t use my internet.

On the day my ticket was logged I spoke to Wanga, who took my details and promised to give me feedback. ( I am yet to receive a phone call or even an sms from her if I’m lucky). We have a WhatsApp chat with her with no response. Your customer service in the past few days has been questionable. I made almost 9 calls where my call was dropped. The only person who could help was Khulani.

On Tuesday when I had followed up , the consultant said the same thing and I needed to wait for Vodacom to resolve the issue . I asked for an ETA with no response. Khulani called me yesterday explaining the exact same thing.

This has now gotten to a point where it is unacceptable and I feel as if I am being ignored blatantly as a paying customer and not been taken seriously, nobody knows what the actual issue is, they just keep using Vodacom as an escape goat.

Whether the issue is with home connect or Vodacom I NEED MY SERVICE TO WORK!!!!!

I EXPECT SOMEONE TO CALL ME IN THE NEXT HOUR WITH CONSTRUCTIVE FEEDBACK.