Slow response rate

Home-connect have been good during the initial application process, but trying to deal with the operations department has been really bad. There was an error on the Openserve side but trying to sort it out has been a pain. When you phone you can only speak to customer support who then refers the issue to operations. They take a very long time to reply and only ever do so over email. I was told you cannot speak to them on the phone. They keep saying they are waiting for Openserve yet when I contact Openserve I have gotten answers very quickly and have even forwarded those to the department. And yet I am still waiting.

I want to give a good review but they just take too long to sort things out.