WC
William C
1 reviews | Active since Feb 2022
24 May 2024, 21:44
slow peak hour speed
Extremely slow speeds during peak hours (15-20% of what you pay for). spoke to support they can't solve the issue all they do is blame it on vumatel, Feels like the company has got too many clients and their infrastructure cannot handle the volume, if you require good and stable latency stay away.
Helpful (0)
Replies (2)0
Replies (2)
Home-Connect's replyOfficial
25 May 2024, 07:44Dear Ping-Wel,I am sorry to hear about the ongoing issues you are facing with the slow speeds during peak hours. Your frustration is completely understandable, and I apologize for the inconvenience this has caused you.I will escalate this matter to our technical team immediately to investigate further and work towards a resolution. Rest assured, we will do our best to address this issue promptly and ensure that you receive the quality of service you deserve.Thank you for bringing this to our attention, and please feel free to reach out if you have any further concerns or questions.Best regards, Home-Connect Customer Service Advisor
Home-Connect's reply25 May 2024, 07:44
Official
Dear Ping-Wel,I am sorry to hear about the ongoing issues you are facing with the slow speeds during peak hours. Your frustration is completely understandable, and I apologize for the inconvenience this has caused you.I will escalate this matter to our technical team immediately to investigate further and work towards a resolution. Rest assured, we will do our best to address this issue promptly and ensure that you receive the quality of service you deserve.Thank you for bringing this to our attention, and please feel free to reach out if you have any further concerns or questions.Best regards, Home-Connect Customer Service Advisor
Home-Connect's replyOfficial
25 May 2024, 07:45Also, Please kindly provide us with your contact details and Home-Connect customer code or phone number used on your application so that we contact you to assist with this issue.
Home-Connect's reply25 May 2024, 07:45
Official
Also, Please kindly provide us with your contact details and Home-Connect customer code or phone number used on your application so that we contact you to assist with this issue.