Slow, lazy and unresponsive service team

I opened a support query about high packet loss on my line. Initially I was instructed to download the line tester app. It detected no issues. My ticket was just closed and no one went the extra mile to help me out.

I opened another support query, about the same issue. I was contacted and told that I need to diagnose the problem by myself! No support at all! Fortunately I am in the tech industry and I can perform trace routes. It is horrible to hand this work over to your client none the less. I should not have to diagnose the problem for them. I might as well get paid to do their job then.

Besides the above... it has been several days since I have opened the ticket and I have yet to be contacted after providing my ping and trace route statistics.

I am just creating this post to get contacted by the team faster!