CB
Cailen B

1 reviews | Active since Jan 2019

01 Aug 2019, 19:58

Slow international speeds.

This is the second time I have been having issues with Home-Connect and their "international speeds" issue. I use a lot of international websites. From around 17:00 the issues start with me not being able to use sites like Twitch, Mixer or anything that requires and international connection. I know what Home-Connect is going to tell me when they call me: "We do not insure full speeds to international servers." and this is what I have to say: How about you make sure that I have enough speed to at least USE international sites during the night and not have to struggle with websites taking their sweet time to load. This has been an issue since day one of getting my fiber line and the speeds to international servers are absolutely horrible. If you want to sign up with Home-Connect and you know that you will be using a lot of international sites DO NOT sign up with them, rather go with a different ISP.

Home-Connect has tried to fix this issue 2 months ago and to no success and I know they wont be able to fix it this time either which is why I am writing this review. It will stay at 1 star

0
Replies (12)
Home-Connect
Home-Connect's reply06 Aug 2019, 15:49
Official
Good Dat Cailen, please can you provide your ticket number so we can escalate this matter and get this resolved. 
CB
Cailen B's update24 Nov 2019, 01:54
Reviewer Update
Having the same issue again with low International speeds. Gaming with high ping to Europe servers are not fun. Streams are buffering.
Home-Connect
Home-Connect's reply24 Nov 2019, 07:09
Official
Thank you for the details I will escalate this to support 
CB
Cailen B's update25 Nov 2019, 20:36
Reviewer Update
Having issues again.

Here is my speed test to Houston, TX.

https://www.speedtest.net/result/***.png
CB
Cailen B's update25 Nov 2019, 20:38
Reviewer Update
Seems I cant post links.
Ping: 267
Download: 4.35 Mbps
Upload: 5.47 Mbps
Time: 20:37 25/11/2019
CB
Cailen B's update26 Nov 2019, 22:33
Reviewer Update
Same issue on 26/11/2019 22:33. High ping. Buffering on international sites.
CB
Cailen B's update26 Nov 2019, 22:54
Reviewer Update
I am having slight disconnection problems. It disconnects for a slight second the everything comes back online.
Home-Connect
Home-Connect's reply27 Nov 2019, 05:51
Official
We are looking into this 
CB
Cailen B's update27 Nov 2019, 08:34
Reviewer Update
Good to hear, Thanks!
CB
Cailen B's update29 Nov 2019, 17:32
Reviewer Update
Got contacted once. I have sent emails on all of the times it has been happening and no response from Home-Connect. Its even happening during the day so its getting worse.
CB
Cailen B's update29 Nov 2019, 19:40
Reviewer Update
Struggling to have a consistent experience with Twitch and gaming when connected to international servers. Internet has low speeds and high ping.

These are the times it happens the most.
14:00 - 17:00
19:00 - 23:00

Please fix this.

Home-Connect
Home-Connect's reply29 Nov 2019, 20:36
Official
Good evening I have asked support to get in touch with you.