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bdiedericks B

1 reviews | Active since Jul 2016

08 May 2019, 18:59

Slow international speed & horrible service / support

I've been having issue with slow international speed since February when I first logged a ticket. I'm forced to follow up the entire time because none of the staff every do. The first ticket with images has since disappeared since they moved it to some other support desk where it just gets lost and I'm forced to start over again. Either there is some serious shaping happening or they do not have enough bandwidth to cover international traffic.

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Replies (4)
Home-Connect
Home-Connect's reply08 May 2019, 19:01
Official
Good evening
Please can you send your account name or number and we will investigate and contact you 
Home-Connect
Home-Connect's reply08 May 2019, 19:07
Official
Thank you we Will escalate and get back to you 
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bdiedericks B's update15 May 2019, 09:29
Reviewer Update
Spoke to Mpumi Nkosi, who informed me the following: "As per our telephonic conversation on international speed you only get a maximum speed of 100Mbps. We do not guarantee full speed on international servers and you would like a Snr. Tech to call you and confirm it." I'm fairly disappointed in this. Emailed Customer Service Supervisor to find out more information in this regards, and he forwarded it to the technical manager. Hopefully this is not true.
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bdiedericks B's update15 May 2019, 09:30
Reviewer Update
So with a 200/200mb line you can get a maximum of 100Mbps, which isn't guaranteed.