CB
Chelestine B

1 reviews | Active since May 2024

16 May 2024, 12:58

SLEG SLEGTER SLEGSTE!!!! BAD SERVICE!!

On the 7th of May I renewed my voucher which was only to expire on the 8th of May, Only for them to CANCEL my line. I called in numerous of times TRYING to get an answer as to why am my not getting the service I have paid for. I spoke to various agents from Thandika to Kamo. Then the blaming game began VUMATEL cancelled the line on their side it shows active on Homeconnect . I call Vumatel just to be told they are lying as Vumatel said they have to create a new application since they have cancelled my line. On the 13 May they ONLY created a new application. Kamo called to tell me I should just send the proof of payment even if they can see that I have made a payment then the line will be made active I did so. 15th I called again to find out what is going on just to be told by Kamo the FINANCE department has not transferred the payment yet 9 days my payment is just laying there IM STILL SITTING without the services I have already paid for!! COME ON GUYS

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Replies (1)
Home-Connect
Home-Connect's reply16 May 2024, 13:01
Official
Dear Chelestine, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.