JM
Janine M

1 reviews | Active since Sept 2023

28 Dec 2023, 18:16

Since my move I've been trying to get my wifi sorted, spoken to several agents /consultants and not a single one could assist

Since my move I've been trying to get my wifi sorted, spoken to several agents /consultants and not a single one could assist. This morning, with no hope whatsoever I tried once again to make contact via whatsapp, to my surprise such a lovely, kind, helpful and experienced consultant reached out, the network was slow, so she took it upon herself to call me, wijin 5mins she sorted out the problem while I was on the line. Londi, thank you my darling for your assistance, your expertise sure played a massive role. Thank you for being so calm and helpful. I appreciate the assistance, wifi is up and running and I'm a happy happy thank you

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Replies (1)
Home-Connect
Home-Connect's reply28 Dec 2023, 18:40
Official
Dear Janine,Thank you for reaching out to us and sharing your experience with our customer service team. We are delighted to hear that Londi was able to assist you in resolving your wifi issue promptly and effectively.We value your feedback and appreciate your kind words about Londi's expertise and helpfulness. We strive to provide exceptional customer service, and it is always rewarding to hear when we have met or exceeded our customers' expectations.We are glad that your wifi is now up and running smoothly, and we are thrilled to have been able to make you a happy customer. Should you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you.Thank you once again for choosing Home-Connect. We wish you a wonderful day!Kind regards,RichardHome-Connect Customer Service Advisor