Since i started using home connect

Since i started using home connect. Its one complain after the other. My wi fi has been disconnected and when i enquire about it they say i cancelled. I paid my account on 1st and on the 7th i received the email that my cancellation has been successful. Is there someone in the right state of mind pay then cancel after 6 days? This morning I woke up and it's not working it has been disconnected