Since I join it last...

Dear Mr. Vukona, Thank you for reaching out to Home-Connect regarding the network issue you experienced last night. We apologize for any inconvenience this may have caused you. We understand that you joined Home-Connect last week and have been enjoying a seamless experience since then. However, it seems that you encountered a network outage last night. We apologize for the interruption in your service. At Home-Connect, we strive to provide our customers with a reliable and uninterrupted network connection. Unfortunately, occasional network outages can occur due to various reasons such as maintenance, technical issues, or external factors. We are constantly working to minimize these occurrences and ensure the highest level of service for our valued customers.To address the network downtime you experienced last night, I recommend checking if the issue has been resolved by restarting your modem and router. If the problem persists, please contact our technical support team at [phone number] or via email at [email address]. Our experts will be more than happy to assist you in resolving any ongoing network issues. Once again, we apologize for the inconvenience caused by the network outage. We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to help. Thank you for choosing Home-Connect as your service provider.