Signed up for a month and already 24hrs of no internet!

So my fibre connection has been down for more than 24 hrs and I have yet to receive a resolution. I’m now doing my ISP’s job of calling the line provider to receive feedback on the progress of my call. It also appears that I have yet to be contacted by a technical professional on Home-Connect’s side to resolve this. I’m always interacting with Tier 1 support who aren’t technical enough to assist. There is something that went wrong on either Home-Connect’s side or Vumatel’s side. No matter how many times I communicate that me having an internet connection is imperative to me performing my job, I am met with a nonchalant attitude. Am I a joke to you? I will not pay for a service I am not receiving. I have explained that the PON light started flashing and the LOS light is off. I can’t even connect directly via the ONT. Please fix.