BV
Brett V
1 reviews | Active since Dec 2019
14 Sept 2020, 14:41
Should be home-disconnect
This company does not care about their clients they say they will contact you but never do and when you finally get hold of them they basically tell you that they cannot assist even if the reason they cannot assist is due to another client not cancelling their contract with an ISP, If I didnt need the internet for work I would rather sit without internet then let these people get away with such poor service delivery
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Replies (2)
Home-Connect's replyOfficial
14 Sept 2020, 14:49Good day. Brett We are sorry to hear that you are having an unpleasant experience with the Home-Connect Operations department. We have escalated the issue and Our Operations Team will be in touch to rectify the matter
Home-Connect Team
Home-Connect Team
Home-Connect's reply14 Sept 2020, 14:49
Official
Good day. Brett We are sorry to hear that you are having an unpleasant experience with the Home-Connect Operations department. We have escalated the issue and Our Operations Team will be in touch to rectify the matter
Home-Connect Team
Home-Connect Team
BV
Brett V's updateReviewer Update
14 Sept 2020, 15:23While I still do not agree with the resolution I need to say that within 10 Minutes of making this call they contacted me trying to resolve this, I do still think they they need to find a better way to deal with my specific issue but they did try on their end and that has improved my experience a little but the rest will be determined by how long it takes to resolve my issue
BV
Brett V's update14 Sept 2020, 15:23
Reviewer Update
While I still do not agree with the resolution I need to say that within 10 Minutes of making this call they contacted me trying to resolve this, I do still think they they need to find a better way to deal with my specific issue but they did try on their end and that has improved my experience a little but the rest will be determined by how long it takes to resolve my issue