Shoddy Suport and Service Home-Connect

I have been having numerous issues with my Fibre ISP. I have called them on a number of occasions only to tell me to reset the CPE and router,. Today I called and asked for the manager, who did not even bother to call me back. They keep me holding on for minutes at a time only to tell me to reset the CPE and not fix the problem. There staff and management are clearly *********** or don't give a damn about their customers