Shoddy service

Been with Home Connect for a number of years… had many of the same issues but generally they have been pretty good with their turnaround in resolving issues in the past. However this weeks experience has been painful and so disappointing. Since Sunday afternoon we haven’t had any WiFi. To cut a VERY long and painful story short, it’s due to a fibre fault on the property and Vumatel needs to dispatch a technician. Every time I have called today and spoken to someone different, I have been given a different version of events (with annoyance and great exasperation from most people who take my call) - the last story I heard was that Vumatel had dispatched a technician to come out today (this was just before noon) and by 3 no one had come. Decided to call again only to hear that a team has been assigned but NO ONE has been dispatched. I have lost 3 days worth of pay due to being unable to work with no WiFi and I am 9 months pregnant, due to give birth in DAYS. I have explained this at nauseam, had tons of promises made but nothing has happened. I’ve been **** to, given the run around and when my phone line cuts, no one phones me back. I get this is a “Vumatel” issue however dearest Home Connect, we pay YOU for the service. And I can honestly say my desperation in getting this resolved has turned to madness. I definitely don’t recommend Home Connect.