Shockingly bad service.

It's been a month of an ongoing nightmare with Home-Connect which has culminated in over R5000 being debited from my account.

Requested cancellation for the end of July 2024, Home-Connect disconnected my service on the 1st of July. After much arguing, they reinstated the connection. For the month of July, I had two connections running. On the first of August, I was billed for two connections running for July (which was correct), as well as being billed for two connections in August (despite me having cancelled one connection, and being assured by Home-Connect repeatedly that the cancellation would be done on the 31st of July). And to make matters worse, I was also charge a full installation fee, when no installation took place.

I used to recommend them to everyone who was looking for a new service provider, but that is not the case anymore. They do not keep proper records of requests, and it certainly seems like they don't even communicate with each other. After all this chaos, I would leave them a negative review if I could.