ML
Michelle L
1 reviews | Active since Feb 2021
19 Feb 2021, 16:11
Shocking Service
The most pathetic service received from Home Connect and Vumatel. I have been having intermittent Wifi connectivity for going on 6 weeks. Between the 2 of them all they do is pass the buck. You have to constantly call in to the Call Centre and start the conversation from the very beginning as they seem to have no recording system in this day and age. **** POOR!
WHATEVER YOU DO - FIND ANOTHER PROVIDER!
Helpful (0)
Replies (2)0
Replies (2)
Home-Connect's replyOfficial
19 Feb 2021, 16:33Good day Michelle, we apologize for the inconvenience. Our support consultant has advised there is an issue on the ONT box which has been escalated the issue to Vumatel. We will follow through until the issue has been resolved
Home-Connect's reply19 Feb 2021, 16:33
Official
Good day Michelle, we apologize for the inconvenience. Our support consultant has advised there is an issue on the ONT box which has been escalated the issue to Vumatel. We will follow through until the issue has been resolved
ML
Michelle L's updateReviewer Update
19 Feb 2021, 22:17I post at 16:11 you post at 16:33 - typical! This is the fastest response I have got from you in 6 weeks. Not because you give a **** but because you care about your reputation. As discussed at length earlier today - a Vumatel technician will be onsite on Monday morning or else I take to more social media platforms! You bunch of useless imbeciles!
ML
Michelle L's update19 Feb 2021, 22:17
Reviewer Update
I post at 16:11 you post at 16:33 - typical! This is the fastest response I have got from you in 6 weeks. Not because you give a **** but because you care about your reputation. As discussed at length earlier today - a Vumatel technician will be onsite on Monday morning or else I take to more social media platforms! You bunch of useless imbeciles!