ML
Michelle L
1 reviews | Active since Feb 2021
30 Nov 2023, 09:50
Shocking Service!
I am on day 3 of no WIFI with no explanation.
When you call Home Connect they pass you on to Britelink or Vumatel or whoever - not too sure who as the buck feels like it is passed on to so many other companies! They send little SMSes saying they are aware of the problem - but the issue is still not resolved. It is no where near good enough!
As a paying customer that has been with Home Connect for over 5 years now, this is shocking service. Thanks for making it clear that I need to go elsewhere.
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
30 Nov 2023, 09:54Thank you for your feedback, Michelle. An agent will be in contact with you shortly.
Home-Connect's reply30 Nov 2023, 09:54
Official
Thank you for your feedback, Michelle. An agent will be in contact with you shortly.
ML
Michelle L's updateReviewer Update
30 Nov 2023, 12:553 hours later and still no WIFI. Whoever called me from Home Connect was as usual just paying lip service without any proper back up. I will keep writing here until this gets resolved.
ML
Michelle L's update30 Nov 2023, 12:55
Reviewer Update
3 hours later and still no WIFI. Whoever called me from Home Connect was as usual just paying lip service without any proper back up. I will keep writing here until this gets resolved.
ML
Michelle L's updateReviewer Update
01 Dec 2023, 08:17Day 4 of no connectivity. A technician came - said we would be up an running within 2 hours and lo and behold by the next morning, nothing has changed.
The blatant lies, and complete incompetence is on another level. I am still no where closer to understanding what is actually going on. They clearly don't care either. Do yourself a favour - choose any other ISP!
The blatant lies, and complete incompetence is on another level. I am still no where closer to understanding what is actually going on. They clearly don't care either. Do yourself a favour - choose any other ISP!
ML
Michelle L's update01 Dec 2023, 08:17
Reviewer Update
Day 4 of no connectivity. A technician came - said we would be up an running within 2 hours and lo and behold by the next morning, nothing has changed.
The blatant lies, and complete incompetence is on another level. I am still no where closer to understanding what is actually going on. They clearly don't care either. Do yourself a favour - choose any other ISP!
The blatant lies, and complete incompetence is on another level. I am still no where closer to understanding what is actually going on. They clearly don't care either. Do yourself a favour - choose any other ISP!
Home-Connect's replyOfficial
01 Dec 2023, 11:01Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply01 Dec 2023, 11:01
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards