Shocking Customer Service

Shocking Customer Service Fibre link goes down. Submit a ticket on the website. Send an email. 6 hours later, try their WhatsApp. Turns out that doesn't work. Eventually, phone just to be treated by a nonchalant, idiot who told me my customer number doesn't exist (Or he can't find it) Then proceeded to tell me that I don't understand how things work. I lost my ****. I would move in a heartbeat, but they are the only service provider in Centurion Mall.

I was truly shocked.