NE
Nicholas E
1 reviews | Active since Jan 2015
23 Jun 2021, 16:02
Shocking
I have been trying to cancel my account for 10 days now with little to no luck. I kept being asked for a customer code or application number, which I do not have. I have sent them all of my details numerous times over the last 10 days and today I received an email asking once again for my customer code. AGAIN! In addition to that they have told me that I need at least a calendar month before my services will terminate which means I will have to wait until August until I have decent internet (that is if they actually manage to cancel my account in time which seems unlikely). I have threatened to contact ICASA and have told them I will be laying a complaint on Hello Peter. I will keep you updated as to how this transpires. When something similar happened a few months ago, it took a Hello Peter complaint before anyone would even call me (shocking).
Helpful (0)
Replies (7)0
Replies (7)NE
Nicholas E's updateReviewer Update
23 Jun 2021, 16:16I just received a reply from them asking me to log into the portal, after sending them an email yesterday stating that I do not have an online account nor will it pick up my email address. Unbelievable. It is almost as if your query gets sent into a black hole with no background on the matter (which is why I attached all of my previous email correspondence in my email to them which clearly wasn't even read nor did it help).
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Nicholas E's update23 Jun 2021, 16:16
Reviewer Update
I just received a reply from them asking me to log into the portal, after sending them an email yesterday stating that I do not have an online account nor will it pick up my email address. Unbelievable. It is almost as if your query gets sent into a black hole with no background on the matter (which is why I attached all of my previous email correspondence in my email to them which clearly wasn't even read nor did it help).
Home-Connect's replyOfficial
23 Jun 2021, 16:38 Good day Nicolas,
A cancellation should be logged on the home-connect portal or app, using your email address, that's linked to the application, t******@telkomsa.net and password that you would created for yourself, otherwise we can reset it for you.
Cancellation will be effective, in a calendar's month notice as these are Frogfoots T's & C's as well and cannot be amended.
A cancellation should be logged on the home-connect portal or app, using your email address, that's linked to the application, t******@telkomsa.net and password that you would created for yourself, otherwise we can reset it for you.
Cancellation will be effective, in a calendar's month notice as these are Frogfoots T's & C's as well and cannot be amended.
Home-Connect's reply23 Jun 2021, 16:38
Official
Good day Nicolas,
A cancellation should be logged on the home-connect portal or app, using your email address, that's linked to the application, t******@telkomsa.net and password that you would created for yourself, otherwise we can reset it for you.
Cancellation will be effective, in a calendar's month notice as these are Frogfoots T's & C's as well and cannot be amended.
A cancellation should be logged on the home-connect portal or app, using your email address, that's linked to the application, t******@telkomsa.net and password that you would created for yourself, otherwise we can reset it for you.
Cancellation will be effective, in a calendar's month notice as these are Frogfoots T's & C's as well and cannot be amended.
NE
Nicholas E's updateReviewer Update
23 Jun 2021, 16:45Thanks. As I have now mentioned numerous times, I cannot log into the portal. The email address linked to the account is not recognised. I tried to create an account and it then said there were no services attached to the account. I have been saying this on repeat for some time now. Please advise what I can do as I am having no luck with customer care.
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Nicholas E's update23 Jun 2021, 16:45
Reviewer Update
Thanks. As I have now mentioned numerous times, I cannot log into the portal. The email address linked to the account is not recognised. I tried to create an account and it then said there were no services attached to the account. I have been saying this on repeat for some time now. Please advise what I can do as I am having no luck with customer care.
Home-Connect's replyOfficial
23 Jun 2021, 16:56We believe that, a consultant has been in contact with you to assist. Please advise, if you require anything further.
Home-Connect's reply23 Jun 2021, 16:56
Official
We believe that, a consultant has been in contact with you to assist. Please advise, if you require anything further.
NE
Nicholas E's updateReviewer Update
23 Jun 2021, 19:33Yes, they have made contact. They have reset the account. Pity I had to take to Hello Peter after 10 days of getting nowhere to get a satisfactory response but nevertheless thanks to the representative who helped me.
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Nicholas E's update23 Jun 2021, 19:33
Reviewer Update
Yes, they have made contact. They have reset the account. Pity I had to take to Hello Peter after 10 days of getting nowhere to get a satisfactory response but nevertheless thanks to the representative who helped me.
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Nicholas E's updateReviewer Update
23 Jun 2021, 20:02I have just tried to log in using the log in details the representative gave me over the phone and the error message saying “Invalid Credentials” comes up. So in summary I still cannot log in.
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Nicholas E's update23 Jun 2021, 20:02
Reviewer Update
I have just tried to log in using the log in details the representative gave me over the phone and the error message saying “Invalid Credentials” comes up. So in summary I still cannot log in.
Home-Connect's replyOfficial
24 Jun 2021, 13:19Hi Nicholas, We believe that you now have the credentials to login.
Home-Connect's reply24 Jun 2021, 13:19
Official
Hi Nicholas, We believe that you now have the credentials to login.