Shocking

We moved address, i did everything i could possibly do to make it easier and have internet ASAP when getting into the new place. I had to phone every time to find out why i had no internet. One person says to do one thing and another to do something else. Then after the 3rd person they only attatched the lease agreement making their 24 to 72hours (work hours) start over everytime. After a sturn call they activated my PPPOE of old address to the router at new one, instead of making sure the new line would be active when cutting the old one they do it after hours so that i cant get hold of the operations teams to fix it. Now i need to talk to another person that cant give me a clear indication or say its someone elses department. Wow!! Been with them for close to 5years. What fustrates me when i got the line it took less effort and now its n mess.