PN
Petunia N
1 reviews | Active since Jun 2020
13 Nov 2023, 15:35
Shiity service from this ISP
My family hasn’t had internet for 7 days, I logged a ticket on the 7th of November, Home Connect only got back to me 3 days later, they logged a ticket with Vodacom on that day to date Vodacom still hasn't contacted me. Home Connect just call to ask if I have been contacted and nothing happens after. My siblings are home schooling and data is very expensive. Seeing that it’s almost end of the day, and Vodacom hasn’t contacted me, seems like we still won’t have internet for the next few days. I guess is time I start shopping for another ISP,
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Replies (4)
Home-Connect's replyOfficial
13 Nov 2023, 15:42Dear Petunia, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply13 Nov 2023, 15:42
Official
Dear Petunia, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's replyOfficial
13 Nov 2023, 15:43Dear Petunia, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply13 Nov 2023, 15:43
Official
Dear Petunia, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
PN
Petunia N's updateReviewer Update
15 Nov 2023, 07:50If you not interested in resolving this problem, please refund my money for the month of November and I’ll go else where. Vodacom called me with private number yesterday, I gave the person 3 different numbers for people who live at the address to set up an app in with them for today, I gave him 3 numbers to make sure he gets hold of someone. He did not bother to call any of them, meaning he won’t be attending to this problem even today. The ****iest service I’ve ever experienced,
PN
Petunia N's update15 Nov 2023, 07:50
Reviewer Update
If you not interested in resolving this problem, please refund my money for the month of November and I’ll go else where. Vodacom called me with private number yesterday, I gave the person 3 different numbers for people who live at the address to set up an app in with them for today, I gave him 3 numbers to make sure he gets hold of someone. He did not bother to call any of them, meaning he won’t be attending to this problem even today. The ****iest service I’ve ever experienced,
PN
Petunia N's updateReviewer Update
15 Nov 2023, 07:51How do I call back the person who called me when he called with private number🚮🚮 yall are so useless both you and Vodacom.
PN
Petunia N's update15 Nov 2023, 07:51
Reviewer Update
How do I call back the person who called me when he called with private number🚮🚮 yall are so useless both you and Vodacom.