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Dear Lamlile, Thank you for reaching out to Home-Connect. We appreciate your kind words about our customer service representative, Rea. We strive to provide the best possible assistance to our customers, even in the face of technical difficulties. We apologize for any inconvenience caused by the system issues you experienced. We understand how frustrating that can be. Rest assured, we are continuously working to improve our system's performance to ensure a seamless experience for our valued customers like you. If you have any further questions or concerns, please don't hesitate to let us know. We are here to help.